In honor of Administrative Professionals Day, I thought I would tell you a little bit about what I do.
I currently work as a staffing coordinator at Agility Health!
Agility Health is a full service private in-home skilled nursing care, rehabilitation, and therapy company located in the Bay Area.
We are a licensed home health agency through the California Department of Public Health to provide nursing care, physical, occupational, and speech therapy.
We are available 24/7 as we have on call nurses ready to come assist someone if they need it.
My job as Staffing Coordinator is to staff our personal care assistants (PCA) with the clients.
I do intake as well, which is the initial call from the clients or clients family, letting us know what kind of service they would like.
Once a manager has spoken to them, and got the schedule in which they’d like someone, I then get in touch with all our caregivers and see who is available to cover the shifts.
I am the kind of person who loves to help others. This job is so satisfying for me because I know I am constantly helping others by doing my job.
Sometimes it gets a little stressful though. Working in healthcare is never an easy job. In my case, I get very close to these clients.
The clients we care for are elderly, therefor, sometimes I’m faced with the dreadful phone call that one of our clients has passed away. It breaks my heart to loose these people that I have actually grown a connection with.
I recently had a client who went by Flo. She would call every single day, about 10x’s a day. At first, I thought I was going to go crazy..
But overtime, I started realizing that because she had no family or friends, she would just call me because she had no one to talk to.
From then on, I was more than happy to talk to Flo. After about a year of daily phone calls, Flo had a fall and was sent to the hospital. She was there for about a week..
Until, I got the heartbreaking phone call that she had passed away.
I went home balling my eyes out.. I was never going to hear Flo again, and that broke my heart.
My mom heard the news and was also so sad. She had heard all my stories about Flo, so in a way she felt like she knew her as well!
My mom made a good point though…
She told me,
“I know you’re hurting, but just know, that for the past year of Flo’s life, you made her days so much better by being that person she could call, her friend.”
That really made me feel so much better. It was true…
Not only did I make her days better, she also made my days better.
Oh gosh, look at me, getting off topic, posting more about my experience with Flo rather then my job! 😝
Well, I hope you all have a fabulous day and thank you for living a day in the Life Of Sawdey!